ANI PR Wire
21 Nov 2022, 19:45 GMT+10
Jakarta [Indonesia], November 21 (ANI/PRNewswire): IGT Solutions (IGT) won several accolades at the recent '17th Annual Global Top Ranking Performers Awards APAC' organized by ContactCenterWorld--the world's largest contact center association. IGT represented Tokopedia as its CX (Customer Experience) partner for 'Tokopedia Care' and received top honors for its innovative approach to digital CX. IGT received 3 golds and a runner-up award at the '17th Annual Global Top Ranking Performers Awards APAC'.
Every year, over 2000 CX experts from 80+ countries compete in 50+ individual, team, and company award categories for a chance to win a prestigious ContactCenterWorld global award. IGT credits its win to following Tokopedia's guiding principle of 'Focus on the Consumer and implement FIRST (Friendly, Proactive, Simple, Trusted)'. By combining human intelligence and digital technologies, IGT delivered exceptional digital CX services in Tokopedia Care across different interaction channels such as email, social media, and chat.
As a provider of next-gen, seamless, omnichannel customer experiences for over 20 years, IGT is the preferred partner for the world's foremost travel and hi-tech companies. The company's resounding successes at the ContactCenterWorld global awards in 2022 include:
Gold Medals:
1. Individual Award--Best Client Service Manager (outsource only)
2. Team Award--Best Client/Account Management Team
3. Team Award--Best Customer Service Team
Runner-Up Medal:
- Individual Award--Best Contact Center Trainer
Vipul Doshi, CEO of IGT Solutions, said, "These awards are a testament to the strong relationship between IGT and Tokopedia. Both organizations are striving towards a shared vision of enhancing and improving customer experiences by amalgamating human intelligence and digital technologies."
Rudy A. Dalimunthe, Senior Vice President of Sales Operations & Product, Tokopedia, said, "We hold three core values called '3DNA,' of which 'Focus on Consumer' is one. One way we manifest this is through Tokopedia Care, available 24/7 to help address consumers' questions and concerns, which positions our consumers as some of our most important partners. Thus, these awards are testaments to Tokopedia Care and IGT Solutions' strong collaboration in providing the best customer service for Indonesians. We also hope that these awards can advance the extent of collaboration and innovation between Tokopedia and IGT Solutions to develop Tokopedia Care into the mainstay of Indonesia's customer service."
IGT Solutions is a next-gen customer experience company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT is the preferred partner for managing end-to-end CX journeys across travel and high growth tech industries. Established in 1998, IGT has more than 85 global marquee customers and 25,000+ CX experts servicing client processes from 30 global delivery centers. IGT's service offerings include application development and maintenance, application testing and performance analysis, enterprise DevOps, mobility strategy and Consulting, Robotic Process Automation (RPA) and analytics, and a full spectrum of BPM support. www.igtsolutions.com
Tokopedia, an Indonesian technology company, has a mission to achieve digital economic equality. Tokopedia's vision is to build a Super Ecosystem where anyone can start and find anything. Today, Tokopedia empowers millions of sellers and users through marketplaces and digital products, fintech and payment, logistics and fulfillment, as well as Tokopedia Partners. Tokopedia is part of the GoTo group, the largest digital ecosystem in Indonesia that includes Gojek, Tokopedia, and GoTo Financial. www.tokopedia.com
This story is provided by PRNewswire. ANI will not be responsible in any way for the content of this article. (ANI/PRNewswire)
Get a daily dose of Kolkata Sun news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Kolkata Sun.
More InformationLESBOS, Greece: Greek authorities said a cargo ship sank off the island of Lesbos over the weekend during a storm, ...
COLUMBUS, Ohio: To stop the spread of bird flu, more than 1.3 million chickens will be killed on Ohio's Union ...
In a devastating turn of events, Israel's war on Gaza, sparked by Hamas's unprecedented attacks on October 7, has resulted ...
BATON ROUGE, Louisiana: In a Louisiana election where more than 43,000 people cast their ballots, a candidate for parish sheriff ...
LIVINGSTON, Kentucky: This week, railroad operator CSX said a train derailment involving 16 cars, two of which spilled molten sulfur ...
Fifty-seven journalists have been killed as of Saturday as a result of Israel's war on Gaza, which has extended to ...
NEW DELHI, India: On November 24, the Economic Times (ET) reported that Tesla is ready to invest up to $2 ...
WASHINGTON D.C.: The White House says U.S. authorities have foiled a plot to kill a Sikh separatist in the U.S., ...
New Delhi [India], November 30 (ANI): Telangana recorded a voter turnout of 20.64 per cent till 11 am in the ...
Chennai (Tamil Nadu) [India], November 30 (ANI): IMD issues moderate rain and thunderstorm warnings for Chennai, Chengalpattu, Vellore, Pudukottai and ...
Bengaluru (Karnataka) [India], November 30 (ANI): Bengaluru FC head coach Simon Grayson feels that home advantage will be of great ...
New Delhi [India], November 30 (ANI): Congress general secretary Jairam Ramesh remembered former US Secretary of State Henry Kissinger, on ...